Return & Refund Policy
We want you to be satisfied with your purchase. Please read the policy below carefully before requesting a return or refund.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Products showing signs of use, wear, or damage caused after delivery will not be eligible.
Non-Returnable Items
- Customized or made-to-order items
- Fragile items that are damaged due to improper handling after delivery
- Items without original packaging
Damaged or Incorrect Products
- If you receive a damaged, defective, or wrong item, report it within 48 hours of delivery.
- Share clear photos/videos of the product and packaging for verification.
- Eligible cases will be offered a replacement or full refund.
Return Process
- Send a return request with order details and reason.
- Wait for approval and return instructions.
- Securely pack the item to avoid damage during return shipping.
- Ship the product as instructed.
Refund Process
- Once the returned item is received and inspected, the refund will be processed.
- Refunds are issued to the original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable, unless the return is due to an error or defect.
Return Shipping
- Customers may need to bear return shipping costs unless the product is defective or incorrect.
- Ensure proper packaging to prevent transit damage.
Important Notes
- Slight variations in color, texture, or finish may occur due to lighting and material differences; these are not considered defects.
- Fragile items like planters and décor must be handled with care after delivery.
Customer Support
For any return or refund requests, contact:
Nirman3dstudio@gmail.com